Data Protection & Privacy Policy

Introduction

The purpose of this policy is to explain how Smart FOX IT Ltd collects protects and uses personal data. Smart FOX IT Ltd is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.

What Types Of Personal Data Does Smart FOX IT Ltd Collect?

Smart FOX IT Ltd needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. Smart FOX IT Ltd also has access to personal data that is generated over the Smart FOX IT Ltd network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Smart FOX IT Ltd may also collect financial information about Smart FOX IT Ltd customers and end users from third parties to enable Smart FOX IT Ltd to assess its risks in granting credit terms and contact information about organisations Smart FOX IT Ltd considers may be interested in Smart FOX IT Ltd products and services.

How Does Smart FOX IT Ltd Obtain Personal Data?

Smart FOX IT Ltd obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Smart FOX IT Ltd web site) from third party list brokers from resellers who pass on personal data to Smart FOX IT Ltd about end users and directly from the Smart FOX IT Ltd network.

How Does Smart FOX IT Ltd Use The Personal Data That It Holds?

Providing and Improving the Smart FOX IT Ltd Service

Most of Smart FOX IT Ltd use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Smart FOX IT Ltd may also use personal data to improve on the level and type of service Smart FOX IT Ltd offers to its customers. As part of this interest in improving the service provided Smart FOX IT Ltd may process personal data for the purposes of sales analysis and customer usage statistics.

Direct Marketing

Smart FOX IT Ltd may from time to time inform its customers end users and potential customers about Smart FOX IT Ltd and Smart FOX IT Ltd affiliate products and services and other information Smart FOX IT Ltd feels may be of interest. Customers and other recipients of information from Smart FOX IT Ltd may indicate at the time they first place an order with Smart FOX IT Ltd whether or not they wish to receive such information or at any later time by simply contacting Smart FOX IT Ltd.

To Whom Does Smart FOX IT Ltd Disclose Personal Data?

Smart FOX IT Ltd will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Smart FOX IT Ltd does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Smart FOX IT Ltd is under an obligation by law to disclose personal data or where Smart FOX IT Ltd has contracted with third parties to assist in providing services to Smart FOX IT Ltd customers such as for delivery installation and systems support services.

How Does Smart FOX IT Ltd Protect the Personal Data it Holds?

Smart FOX IT Ltd takes customer confidentiality and security very seriously. Smart FOX IT Ltd has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Smart FOX IT Ltd. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Smart FOX IT Ltd will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Smart FOX IT Ltd Acceptable Use Policy.

Customers Rights

European Economic Area legislation gives individuals whose personal data is held by Smart FOX IT Ltd specific rights to access and rectify personal data held about them. These include the right to:

obtain from Smart FOX IT Ltd for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Smart FOX IT Ltd regarding promotions or new products and services.

Contact Details

If any individual wishes to contact Smart FOX IT Ltd regarding the personal data held about them or has any other question about Smart FOX IT Ltd data privacy procedures they should send a letter to the directors of Smart FOX IT Ltd.

Policy Updates

As part of Smart FOX IT Ltd commitment to compliance with data privacy requirements and to reflect changes in Smart FOX IT Ltd operating procedures Smart FOX IT Ltd may the terms of this policy from time to time and will post the revised policy on this website.
E-mail: info@smartfoxit.com